Thermik Support

Track Your Order or Subscription

Sign in with the email you used at checkout. We’ll send you a one-time code, no password needed.

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Track My Order

See shipping status and tracking numbers for every order in your account.

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Manage My Subscription

Change your delivery date, skip a shipment, update your address or payment method, or cancel anytime.

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Need a Hand?

Email support@trythermik.com with your order number and we’ll take care of it.

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Help

Order & Subscription FAQ

When will my order ship?

Orders are processed within 1–3 business days. Delivery takes 5–10 business days in the contiguous US and 7–14 business days to Alaska, Hawaii and US territories.

Where is my tracking number?

You’ll receive it by email as soon as your order ships. You can also find it in your account under Orders.

How often will my subscription ship?

Every 4 weeks by default. You can change the frequency, skip, or pause from your account at any time.

How do I cancel my subscription?

Sign in to your account and choose Manage Subscription. Cancellations made at least 3 days before your next billing date stop the next shipment. See our Subscription Cancellation Policy.

Where are my free e-books?

Your download links appear on your order confirmation page and in your confirmation email.

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Need Help?

Email: support@trythermik.com

Working hours: 9:00am - 6:00pm, Mon to Sun

24/7 Customer Support